Introduction

Brookwood House respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website and make a reservation with us. By using our website and services, you agree to the terms outlined in this policy.

Information We Collect

We collect the following types of information:

1. Personal Information: When you make a reservation or contact us, we collect personal information such as your name, email address, phone number, payment information, and any other details necessary for your booking.
2. Usage Data: We collect information about how you interact with our website, such as your IP address, browser type, pages visited, and the dates/times of your visits.
3. Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and improve site functionality.

How We Use Your Information

We use your information for the following purposes:

1. Reservation Management: To process your bookings, communicate with you about your reservation, and provide customer support.
2. Payment Processing: To process payments for your reservations securely.
3. Personalization: To tailor our website content and offers to your preferences.
4. Communication: To send you updates, promotional materials, and other information related to Brookwood House. You can opt out of these communications at any time.
5. Website Improvement: To analyze website usage and improve our services and user experience.
6. Legal Compliance: To comply with applicable laws and regulations.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted third parties for the following reasons:

1. Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and managing reservations.
2. Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
3. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no security measure is completely foolproof, and we cannot guarantee the absolute security of your information.

Your Rights

You have the following rights regarding your personal data:

1. Access: You can request access to the personal information we hold about you.
2. Correction: You can request that we correct or update your personal information if it is inaccurate or incomplete.
3. Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).
4. Objection: You can object to the processing of your personal information for certain purposes (e.g., direct marketing).
5. Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Brookwood House
Email: info@brookwood.house
Phone: (504) 613-5033